Had my car serviced here recently... Great pick up and drop off service, even managed a bit of discount by Audi letting me bring my own engine oil plus some complimentary discount on top. Great customer experience.
10 days to diagnose and replace a battery on an 18 month old A6 Avant at the second bite (previously pronounced clean bill of health). Then tried to charge me claiming out of warranty. When challenged; changed the reason for evading the warranty, once challenged again agreed finally to replacing with no charge. Slippery service engineer who failed to return calls , inefficient and not confidence inspiring . A 35k car deserves better after sales service.
Bought a car from Audi Bristol this week and dealt with Scott Wilson. He made it a quick and stress free process but took his time to listen to what we wanted and made sure we drove away with the perfect new car. The whole experience has been 5 star, from the showroom, to the staff and of course the Car. Thank you Scott!
Purchased an S3 through Scott Wilson who was really friendly, attentive and professional from start to finish of my whole buying experience. Very knowledgeable about the vehicle. Didnt rush the process at any stage. Test drive was very good. Gave helpful advice and me and my family were made to feel comfortable and welcome throughout. Also dealt with Kevin who was very friendly and took time to explain the purchasing process. If buying another vehicle, I'd be very happy to deal with both Scott and Kevin again.
Great showroom with attentive staff and supportive to buy through Audi Finance but read all of the small print, be mindful of astronomical APR , do not believe the lies about equity in the vehicle as it's simply not true (calculated/structured in their favour to make you feel that you have to return a few years later for another purchase). If you then decide to return the vehicle following the above at the end of the agreement, when the veil falls, the whole situation falls apart and the shopping experience with Audi goes fall circle into a complete farce. The return from arranging with Audi Finance and then BCA, their agent, despite buying the vehicle at Bristol Audi is simply the worst customer experience of my life. Not only did it take 6 weeks but then they added a hidden 10 admin charge within the contract that is delayed. So, when the contract comes to an end, if you have cancelled your direct debit after what you have been advised is your last payment, you risk having your credit rating detrimentally affected unbeknown to you. I am still awaiting x2 outstanding complaint responses which are in an 8 week, yes that's an 8 week, response window. They are utterly appalling and the service unacceptable. Personally, I would never recommend an Audi or use their financial services again. I feel conned from the lies told since inception. I've had far better service from what are generally considered as lesser brands like Citroen for vehicles than what Audi have put on the table. It's sad as I'd always admired the Audi brand and enjoyed the aesthetics of their vehicles but the service package as a whole has left me completely disillusioned. I feel that I've have been taken for a fool and I'm disgusted. I hope others do their homework and think carefully before making a large financial commitment.
Bristol Audi is a UK Car Dealer based in Patchway, South West England. Bristol Audi is located at Lysander Rd, Patchway, Bristol BS10 7FF, UK.
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